Location: Milton Keynes – based in office 2 days a week (hybrid)

Salary: £30-35K ( OTE 40K)

Contract: Permanent, Full Time

About WorkBuzz

WorkBuzz is a well-funded SaaS company, with a vision to help improve the working lives of 1 million people.

The world of work has changed with five generations working together for the first time in history and the recent advances of AI. In addition, 80% of workers are now either remote, in the field, on the frontline or on the shop floor. Trusted by over 400 organisations, we help forward-thinking companies that have different types of employees in different locations navigate these challenges, build great cultures and make better informed people decisions – reaching all of their employees, wherever they are, whatever they do.

Role Overview

We are looking for a Customer Success Manager to join our Customer Experience team. If you are interested in joining a mission-driven, entrepreneurial, fast-paced and dynamic team, we want to hear from you!

Key Responsibilities

• Growing and retaining a portfolio of customers
• Building excellent relationships, becoming a trusted advisor and ensuring our clients meet their goals by helping customers use platform features and sharing best practice
• Onboarding new customers: setting up WorkBuzz based on their unique challenges and goals.
• Providing training to help empower customers to launch their own surveys and get maximum value from using WorkBuzz.
• Support in the design and optimisation of the client journey and onboarding processes
• Monitoring key client metrics to spot churn risks or opportunities for expansion
• Maintain customer success metrics and data on our client success platform
• Achieve/succeed on KPIs including but not limited to NPS, Customer Health, Net revenue retention and upsells
• Occasional out of hours support and onboarding for overseas clients
• Occasional travel to client visits and events (occasional overnight may be needed)

Key Requirements

• Customer focused: you’ve got experience of forming strong customer relationships and get energy from helping customers realise their goals and solving their problems.
• Super organised: used to juggling multiple projects and working to short deadlines.
• Commercially minded: able to measure your progress through retaining and growing client accounts
• Strong attention to detail: our customers rely on us to ensure their projects run perfectly.
• Good with numbers: numbers don't scare you, they excite you! The ability to understand and interpret data.
• Tech savvy: a fast learner and excited by platform development.
•  Have a growth mindset: we’re growing fast, and you’ll be expected to offer ideas where processes can be improved and drive your own personal development.
• Fast Paced – no day will be the same and you will need to be able to adapt quickly to the ever-changing client challenges
• Clear and engaging written and verbal communication
• A driving licence would be useful for occasional customer visits or travel to events.

Why you’ll love working at WorkBuzz

• Our culture – WorkBuzz is fast-paced, dynamic and rewarding. Everyone has a voice and the smartest idea wins.
• Clear purpose – be part of building something which matters.
• Be the best you can be – we will invest in your development and help you grow.
• Competitive salary, share options, private health insurance and a range of other benefits
• Flexible/ hybrid working – the opportunity to split your time between home working and our Milton Keynes office.
• Check out our Glassdoor reviews!

We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive. Our team is stronger when it is diverse and inclusive.
We welcome applicants from all walks of life and our hiring decisions are based on merit - regardless of age, disability, race, religion or belief, sex, gender, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partnership status.
If you need any adjustments or support during the recruitment process, please don’t hesitate to let us know. We’re here to ensure a fair and accessible experience, removing barriers that may impede someone’s progress based on their unique circumstances.